Introduction
Selecting the best free VoIP PBX software can be difficult when so many call center telephony solutions are available, each with advantages and disadvantages.
Certain variables, such as pricing, ease of use, features, and customer service, can be vital when choosing the best free VoIP software provider for your small business in India.
This post will teach you how to select the best VoIP call center training solutions for your small business in India. Continue reading if you need additional assistance deciding between different VoIP software solutions.
What exactly is VoIP technology?
Before selecting VoIP call center outsourcing solutions, you must first understand what it is. Voice over Internet Protocol (VoIP) technology enables consumers to make phone calls via the internet rather than a traditional landline or mobile phone network.
This makes a lot of sense for small businesses since it allows employees who work remotely or in other towns and states to be quickly accessed by their colleagues and clients while streamlining internal communications by eliminating the need for a private branch exchange (PBX).
Even if your company does not have several locations, VoIP PBX systems and VoIP call center solutions have grown in popularity since they decrease costs related to equipment and maintenance.
Which Is Better: Free or Paid VoIP PBX Plans?
Most VoIP providers will provide free and premium VoIP PBX and VoIP call center solutions, but which is superior?
Basic call center VoIP solutions such as a phone number, call forwarding, and caller ID with voice mail are frequently included in free plans. In some circumstances, you may be able to add extra functions such as voicemail-to-email or calling capabilities.
One of the most significant advantages of free plans is that they enable you to test your VoIP call center software solutions before committing to an annual contract. Simply pay a minimal monthly cost per user to upgrade.
There are usually no hidden fees or upfront expenditures involved with paying more for a premium product, so don’t be hesitant to learn more about it! However, as previously stated, just because there is no upfront cost does not imply that it is unimportant.
Here are our top 3 VoIP software for businesses in India.
We’ve evaluated multiple best VoIP pbx server , and these are by far the top 3. However, before you commit to any one product or service provider, you must first ensure that your small business meets its business needs.
1. Exotel
Exotel is a cloud-based business phone solution that is both safe and dependable. The setup is simple. There is no need for extra infrastructure or equipment. Allows sales and support teams to work from any location. Create a customized calling experience for your customers.
Exotel’s drag-and-drop builder allows you to track, control, and create call flows. Set up SMS campaigns in a snap. We guarantee the most competitive delivery prices. Over 190 countries are served. User verification is now possible via phone calls and SMS. With the highest success rates, it is non-intrusive.
2. Aavaz
Aavaz offers a suite of products and services to meet your calling and other customer touchpoints, with upgrade paths to meet your future needs.
Aavaz’s strength is adaptability, which ranges from an on-premise solution to a completely distributed workforce, from a single agent to 1000’s calls per hour. There’s an Aavaz out there for you.
Aavaz’s smart, tracked outbound campaigns for Marketing, Sales, Surveys, Collections, Polls, and more will provide you with the metrics you need to ensure outcomes. Thanks to Aavaz’s adaptable IVRs, queues, and queue monitoring, customers can reach you never like before. Track every incoming call and follow up with built-in tickets to ensure that no one goes unnoticed.
3. RingCentral MVP
RingCentral MVP is a robust cloud-based phone solution that aids in the optimization of your corporate communications. RingCentral MVP enables you to work where and how you want by providing enterprise-grade business communication solutions for phone and video and bringing your device to work (BYOD) functionality.
RingCentral MVP’s core features include auto-recording, conferencing, and unlimited long-distance and local calling. The call management capabilities of RingCentral MVP can also be modified by customizing call forwarding, answering rules, message alerts, and missed-call notifications.
Conclusion
Whether you’re searching for something as simple as call forwarding or as complex as ring group calls, make sure your chosen VoIP call center telephony solutions vendor offers just what you need and nothing more.
If Aavaz sounds like the perfect VoIP PBX vendor for you, contact Aavaz today to get a free trial on thier customizable, complete call center solutions!